Delivery

Q:     How much does delivery cost?

A:     We offer FREE SHIPPING on all deliveries within Australia. We currently only deliver within Australia.

Q:     How long will my delivery take?

A:     At My Linen, we ship your goods within 24 hours of receiving your order – Monday to Friday (excluding public holidays). 

        Depending on where you live, you should receive your My Linen order within 1-10 days. My Linen is located in NSW.  You can check delivery time with Australia Post by using our sending postcode of Cranebrook 2749 and your postcode. 

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Q:     Do you offer an express post delivery?

A:      Yes, for an additional $15.00 per order. But please note that if your parcel is too big for Express Post, we’ll notify you and refund the fee paid. 

         You may wish to refer to the Australia Post website (link provided below) to see if your postcode is within a Guaranteed Overnight Delivery Area.  

         According to Australia Post delivery outside the Guaranteed Express network will still receive the fastest possible delivery using existing transport links.    

         https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage

Q:     What happens if I am not at my delivery address when the parcel is delivered?

A:     All our items are sent "Signature on Delivery" meaning Australia Post are required to Deliver goods and get a signature for the delivery. If no one is available at the time of delivery Australia Post will leave a card for you and take your parcel to the nearest post office for you to collect within 7 business days.  You are welcome to request “Safe Drop” via Australia Post should you require it. Please note: Should you choose to have your parcel left in safe place, we are not liable for “missing mail” claims on these deliveries. More details on Safe Drop can be found here: https://auspost.com.au/mypost/how-to/deliveries.html?about=safe-drop

Q:     Do you deliver to work addresses?

A:     Yes, we’re happy to deliver to your work address. Just be sure to put as much information as possible in your address details.

Q:     Do you deliver to PO boxes?

A:     Yes, we can deliver to PO boxes, no problem.

Q:    Can I track my order?

A:     We will send you a tracking ID in your order dispatch email. Just follow the link to the Australia Post website provided in your email and you can keep track of where your order is.

Q:    There’s something wrong with my order, what should I do?

A:     If you have a problem with your order, please contact our Customer Service team so they can help to resolve the problem as quickly as possible.

Q:    Do you ship overseas?

A:     Sadly no, we currently only deliver within Australia.