Delivery

You’ll find everything you need to know about My Linen delivery and returns here, but if you have a question that isn’t covered, please contact our Customer Service team 

Q:     How much does delivery cost?

A:     We offer FREE SHIPPING on all deliveries within Australia. We currently only deliver within Australia.

Q:     How long will my delivery take?

A:     At My Linen, we guarantee to ship your goods within 24 hours of receiving your order – Monday to Friday (excluding public holidays). 

        Depending on where you live, you should receive your My Linen order within 1-10 days. My Linen is located in NSW.  You can check delivery time with Australia Post by using our sending postcode of Penrith 2750 and your postcode. 

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Q:     Do you offer an express post delivery?

A:      Yes, for an additional $15.00 per order. But please note that if your parcel is too big for Express Post, we’ll notify you and refund the fee paid. 

         You may wish to refer to the Australia Post website (link provided below) to see if your postcode is within a Guaranteed Overnight Delivery Area.  

         According to Australia Post delivery outside the Guaranteed Express network will still receive the fastest possible delivery using existing transport links.    

         https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage

Q:     What happens if I am not at my delivery address when the parcel is delivered?

A:     All our items are sent "OK to Safe Drop" meaning if Australia Post feel it is safe to leave your parcel they will, if not they will leave a card for you and take your parcel to the nearest post office for you to collect.  If you do not want your parcel left unattended please include a note in your order notes for No to safe drop.

Q:     Do you deliver to work addresses?

A:     Yes, we’re happy to deliver to your work address. Just be sure to put as much information as possible in your address details.

Q:     Do you deliver to PO boxes?

A:     Yes, we can deliver to PO boxes, no problem.

Q:    Can I track my order?

A:     We will send you a tracking ID in your order dispatch email. Just follow the link to the Australia Post website provided in your email and you can keep track of where your order is.

Q:    There’s something wrong with my order, what should I do?

A:     If you have a problem with your order, please contact our Customer Service team so they can help to resolve the problem as quickly as possible.

Q:    Do you ship overseas?

A:     Sadly no, we currently only deliver within Australia.