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Fast Free Shipping with Tracking, Secure Site, Encripted Payments via Paypal and EWay Australia, Australian Family owned and operated

Need help? just call us 0247 220 620 or 1300 375 447

The data we collect on this website will be handled sensitively and securely and with proper regard for privacy.

What information do you collect?

When you visit mylinen.com.au our server automatically collects certain non-personally identifiable data about your visit. This data consists of the time of your visit, your domain name or IP address, the browser and the operating system you use, along with the pages you visit and any links you follow to or within our website.

This information is collected by placing a small 'cookie' file on your computer. This cookie only identifies you as a site visitor so we may detect when you return to our website.

We limit the collection and use of other customer information to the absolute minimum we require to deliver outstanding service to our customers, which includes advising our customers about our products or services. 

We do maintain the name, postal and email addresses, telephone number, payment and order processing information of customers when they order from us, however we do not collect or have access to credit card details used. The information you provide to us is used for billing and delivery purposes only.

Your email address we will only ever be used to:

  • Contact you about your order or answer a query
  • Send you special offers from time to time.

Your email address is private and will never be sold to third parties.

Sharing of Information

We may occasionally hire other companies to provide services on our behalf, including, but not limited to, handling customer support enquiries, processing transactions or customer freight shipping (Australia Post). 

These companies will be permitted to obtain only the personal information they need to deliver the service. My Linen takes all reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. 

Google Analytics

My Linen uses Google Analytics to measure and audit our website activity. The information collected and provided to us by Google is used to calculate the number of visitor's to the website, the number of pages viewed by these visitors, how long they stay on the website and how they transact online with us.

Common entry and exit points may also be identified. This aggregated, non-personal information is collated by Google and provided to us to assist in analysing the usage of the website. Google Analytics data is not shared with anyone. Google's privacy policy can be viewed here.

Your personal information is private and will never be sold to third parties.

Protecting your information

My Linens SSL (Security Site License) Certificate is provided by GeoTrust, a trusted provider of SSL Certificates.

eWAY is our provider for credit card transactions. All your details are encrypted through them for Secure Credit Card Processing, My Linen does not keep or have any access to your credit card number. 

All payments made via PayPal are encrypted through PayPal for Secure Processing My Linen does not keep or have any access to your credit card numbers or PayPal account.

Third Party Advertising

We use various third party ad servers to display advertisements to you. These ad-serving companies may use information about your visits to this and other websites in order to provide advertisements on this site and other sites about goods and services that may be of interest to you. They do not have access to your name, address, email address, telephone number or payment method.

Got a question?

If you have any questions about this Privacy Policy and would like further information please call us on 1300 375 447, or contact us 

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